We work very hard to be sure you are satisfied with your shopping experience and product delivery at ScarlettPetFood.com.

If for some reason you are not happy with your order we want to make it right. Let us know what’s not right and we will make arrangements to take the product back and send you a new product or we will provide you with a refund. Returns will be subject to a return shipping fee, depending on the retail price of the item(s) being returned (see below). The return shipping fee will be deducted from the total credit/refund amount for the item(s) being returned, as follows:

• $7.99 up to 15 pounds to anywhere in the continental United States.
• Over 15 lbs cost only $11.99 to anywhere in the continental United States.

In order to initiate a return, please email us at sales@scarlettpetfood.com, or give us a call at 1-800-345-0419 for instructions and a return shipping label.

Please note:  We are only able to accept returns for an order within 30 days of the ship date.